menú
Carrito de compra

Política de reembolso

Return & Refund Policy

1. Introduction

At Vvs society.co, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, this Return & Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds within the United States.

2. Return Window

You may request a return within 30 days from the date of delivery. Requests made after this period may not be accepted.

3. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in original condition.

  • All tags, packaging, and accessories must be included.

  • Proof of purchase (order confirmation or receipt) is required.

4. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Items marked as non-returnable at the time of purchase

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Email us at info@vvssociety.co with:

    • Your order number

    • Reason for return

  2. Our support team will provide return instructions and the return address.

  3. Ship the item back following the instructions provided.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

Shipping costs are non-refundable, unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at info@vvssociety.co.

8. Damaged or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide photos and order details.

  • We will cover return shipping and offer a replacement or full refund.

9. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

10. Contact Information

If you have any questions about this policy, please contact us:

Last updated: April 2026